TERMS AND CONDITIONS
1/ Prices :
All rates shown on the website for tours, flights, train tickets, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.
2/ Booking services with KIM TRAN Travel :
Bookings can be made to our office by email: firstname.lastname@example.org. We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.
3/ Deposit :
We require a payment deposit of 50% for package tours, day trips, cruises, car rental and other travel services to secure your booking.
Notes: We require full payment for all flights, train tickets, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.
4/ Full payment :
Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.
All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:
5/ Vouchers :
KIM TRAN Travel will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email / fax or regular mail depending on your wishes.
6/ Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.
7/ Changes made by the Suppliers/KIM TRAN Travel
Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.
8/ Cancellation made by The Customer
For certain reasons, if The Customer has to cancel his booked tour/travel services with KIM TRAN Travel, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:
more than 45 days prior to your departure day : No charge
between 30 and 44 days prior : deposit is forfeited
between 11 and 20 days prior : 30% of the tour price is charged
between 6 and 10 days prior : 50% of the tour price is charged
5 days prior : 100% of tour price is charged
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.